This Shipping Policy applies to all orders placed with Janaki Jewel House, a brand operated under the legal entity Diksha Collection.
1. Order Processing
All orders are processed after successful payment confirmation.
Processing timelines may vary depending on product type (ready stock or made-to-order).
Orders placed on Sundays or public holidays are processed on the next working day.
2. Dispatch Timelines
Ready-to-ship products: Dispatched within 2–5 working days
Made-to-order / custom jewellery: Dispatch timelines will be communicated at the time of order confirmation
Dispatch timelines are estimates and may vary due to production schedules or operational constraints.
3. Shipping Partners & Delivery
Orders are shipped through reliable third-party courier partners.
Delivery timelines depend on the shipping address, courier partner, and local accessibility.
Janaki Jewel House / Diksha Collection is not responsible for delays caused by courier companies, natural events, strikes, or regulatory restrictions.
4. Shipping Charges
Shipping charges, if applicable, are calculated at checkout.
5. Address Accuracy
Customers are responsible for providing accurate and complete shipping details.
Orders shipped to incorrect or incomplete addresses provided by the customer may not be eligible for refunds or replacements.
6. Order Tracking
Once dispatched, tracking details will be shared via email, SMS, or WhatsApp.
Customers are advised to track their shipment and ensure availability at the delivery address.
7. Delivery Confirmation & Risk
Risk of loss or damage passes to the customer upon successful delivery.
If the package appears tampered with or damaged at the time of delivery, customers should refuse acceptance and notify us immediately.
8. Failed or Delayed Deliveries
In case of failed delivery attempts due to customer unavailability or incorrect details, re-shipping charges may apply.
If a shipment is returned to us due to repeated failed delivery attempts, further action will be taken at our discretion.
9. Policy Updates
Janaki Jewel House / Diksha Collection reserves the right to update or modify this Shipping Policy at any time without prior notice. Continued use of the website implies acceptance of the updated policy.
10. Contact Information
For shipping-related queries or assistance, please contact us using the support details provided on our website.
